Note: first 90 days onsite and after 90 days receiving 60-75 work from home days annually
Senior Systems Engineer
Job Summary
We're seeking a seasoned Senior Systems Engineer to oversee our Windows and Citrix environment, ensuring seamless delivery, handoff to support teams and exceptional end-user experience. As a technical leader, you'll standardize processes, resolve complex issues and drive improvements.
Key Responsibilities
Technical Leadership
- Lead a team of systems and application delivery engineers in daily support and continuous improvement of the end-user experience.
- Collaborate with IT teams to resolve complex technical issues related to desktop computing and applications.
Citrix and Windows Expertise
- Manage and troubleshoot Windows and Citrix servers, ensuring reliability and performance.
- Implement, upgrade and patch Citrix and Windows environments to meet security, audit and business requirements.
Problem-Solving and Automation
- Research and test solutions to technical issues using scripting methods (PowerShell).
- Resolve escalated incidents and participate in problem management activities.
Process Improvement
- Develop and execute technology roadmaps to drive measurable improvements.
- Standardize processes, streamline workflows and identify areas for improvement.
Collaboration and Feedback
- Work with procurement and service desk teams to ensure license compliance.
- Provide feedback to engineering teams on product quality, documentation and training opportunities.
Requirements
Experience
- 10+ years of experience in Systems Engineering with SCCM and Citrix.
- Proven expertise in VDI (XenApp, XenDesktop), Mobility, Citrix, Collaboration solutions and Cloud-based productivity applications (Office 365, SharePoint Online, OneDrive).
Technical Skills
- Strong PowerShell experience.
- Proficiency in Windows Systems Management and Patch management Technologies (SCCM, Group Policy and WSUS).
Soft Skills
- Excellent problem-solving, communication and leadership skills.
- Ability to prioritize user community satisfaction and feedback.
What We Offer
- Opportunity to work with a talented team of IT professionals.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
Equal Employment Opportunity
We are an equal opportunity employer committed to diversity, equity and inclusion. We welcome applicants from diverse backgrounds and perspectives.
